Product Supervisor · Hubtel
"I build digital platforms that move people, payments, and operations at scale. Over the past few years, I've worked across payments infrastructure, customer platforms, and operational systems, delivering digital services to 1.2M+ customers across Android, iOS, web, and USSD, and supporting nationwide service delivery across Ghana. At Hubtel, I lead product initiatives powering the Electricity Company of Ghana's digital ecosystem. This includes the ECG Powerapp, the primary digital touchpoint for ECG's 1.2M+ customers, enabling them to manage their electricity accounts, make payments, and access services across mobile and web. Beyond the customer experience, a large part of my work focuses on enabling fintech partners to onboard, integrate, and successfully transact within a regulated payments environment, translating complex operational and compliance requirements into seamless product experiences. I've enabled onboarding and activation of multiple fintech partners into ECG's payments ecosystem, delivered operational tooling that improved verification and processing efficiency by up to 50%, and led Operation Zero, an ML-enabled platform designed to support detection and reporting of energy theft across ECG's operational network. Before product management, I led Ghana Tech Lab's national acceleration program across 18 innovation hubs, supporting 200+ startups, with 15+ ventures securing funding and strategic partnerships. I'm motivated by products that sit in the messy middle, where user needs, operational realities, and business goals must all work together for technology to succeed at scale. That's where I do my best work, and where I'm focused: building products that drive adoption, trust, and measurable value across Africa's evolving digital economy. "
Deborah Arthur
Founder/Executive Director · Divas in AI